Practical Personnel Management for Small Systems
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Employees are the heart of small water and wastewater utilities. They answer phones, fix leaks, sooth customers, juggle priorities and keep records in addition to dozens of other daily tasks.
Small systems don't have the luxury of extra employees. The employees and members of the board/council have to pull together.
But sometimes that's hard. In the rush to provide water and wastewater that meets federal and state standards, supervisors and employees alike cannot forget the basics. Those basics include teamwork, legal requirements, the care and nature of employees, handling conflict and customer relations.
This handbook has three purposes. The first is to help supervisors, boards/city councils and employees review the basics. The second is to provide practical tips and examples concerning personnel problems and issues. The final purpose is to look beyond the rush of daily affairs to the future and your relationship with your customers. It's by partnering with customers that small systems will be able to make decisions today about serving your children and grandchildren tomorrow.
Many people assisted in developing and producing this second volume of the Water Board Bible series. Special thanks goes to the Texas Rural Water Association and Florida Rural Water Association which helped to underwrite this book.
Cheri Hunter, Personnel Solutions, Inc. of Wichita, KS, reviewed draft sections and made suggestions. Larry Brown, formerly with the Texas Rural Water Association, reviewed the book at every stage, improving its contents. Attorney Wm. C. O'Keefe, Seneca, KS provided invaluable comments. Rick Becker, Image Point, Kansas City, once again added a light touch with his cartoons and layout.
Final appreciation goes to author Ellen G. Miller, Ellen Miller Group, Lenexa, Kansas. Her dedication to the management needs of small water and wastewater systems brought this volume to reality.
Practical Personnel Management for Small Systems is dedicated to the hundreds of managers, supervisors, employees and board/city council members who do whatever it takes to get the job done. We hope this handbook makes your job easier.
Elmer Ronnebaum, General Manager
Kansas Rural Water Association
Thanks for Coming!
ARWA's 43rd Annual Technical Training Conference
March 14-17, 2021
Mark your Calendar!
2021 AL-FL Joint Technical Training Conference
Orange Beach, Alabama
June 1-3, 2021
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Quality on Tap
To view examples of how the Quality on Tap logo can be used, please click on a thumbnail below to view a larger picture.
Open for Registration
Water Certification Classes
Water I-II-April 6
See all open CEH classes
in our new training section at
ARWA's 43rd Annual Technical Training Conference (W/WW)
March 14-17, 2021
See Event Pictures
Utility Management Certification
Schedule your own
On-site CEH Training
Water Loss Protection
The ARWA/NRWA ServLine Program protects your utility against losses from customers’ water leaks, and provides the opportunity for them to add service line repair replacement protection.
Alabama Rural Water Association is a non-profit organization representing water and wastewater systems serving rural communities and towns and commercial firms which support these systems.
We provide assistance to comply with State and Federal regulations, to help with management and operational problems, and to stimulate training initiatives.
GET IN TOUCHAlabama Rural Water Association
2576 Bell Road
Montgomery AL 36117
Phone: (334) 396-5511
Fax: (334) 396-7090