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Practical Personnel Management for Small Systems

Cover of Book, Practical Personnel Management for Small Systems
Practical Personnel
Management for
Small Systems

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Employees are the heart of small water and wastewater utilities. They answer phones, fix leaks, sooth customers, juggle priorities and keep records in addition to dozens of other daily tasks.

Small systems don't have the luxury of extra employees. The employees and members of the board/council have to pull together.

But sometimes that's hard. In the rush to provide water and wastewater that meets federal and state standards, supervisors and employees alike cannot forget the basics. Those basics include teamwork, legal requirements, the care and nature of employees, handling conflict and customer relations.

This handbook has three purposes. The first is to help supervisors, boards/city councils and employees review the basics. The second is to provide practical tips and examples concerning personnel problems and issues. The final purpose is to look beyond the rush of daily affairs to the future and your relationship with your customers. It's by partnering with customers that small systems will be able to make decisions today about serving your children and grandchildren tomorrow.

Many people assisted in developing and producing this second volume of the Water Board Bible series. Special thanks goes to the Texas Rural Water Association and Florida Rural Water Association which helped to underwrite this book.

Cheri Hunter, Personnel Solutions, Inc. of Wichita, KS, reviewed draft sections and made suggestions. Larry Brown, formerly with the Texas Rural Water Association, reviewed the book at every stage, improving its contents. Attorney Wm. C. O'Keefe, Seneca, KS provided invaluable comments. Rick Becker, Image Point, Kansas City, once again added a light touch with his cartoons and layout.

Final appreciation goes to author Ellen G. Miller, Ellen Miller Group, Lenexa, Kansas. Her dedication to the management needs of small water and wastewater systems brought this volume to reality.

Practical Personnel Management for Small Systems is dedicated to the hundreds of managers, supervisors, employees and board/city council members who do whatever it takes to get the job done. We hope this handbook makes your job easier.

Elmer Ronnebaum, General Manager
Kansas Rural Water Association

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AL/FL Joint Technical Training Conference
Edgewater Beach and Golf Resort
CANCELED
Sept 22-24, 2020
Panama City Beach, FL
- Hotel honoring Discount! -

Mark your Calendar!
for
ARWA's 43rd Annual Technical Training Conference
Mobile, Alabama
March 14-17, 2021

 

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Open for Registration

  
See all open CEH classes
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training.alruralwater.com
  
Wastewater Training: NPDES Permits, SSOs, & DMRs (WW)
Aug 20 - Gulf Shores
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Grade I/II Water Certification Test Prep
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Water Meter Projects & Management (W)
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PFAS & PB/CU Current Drinking Water Technologies (W)
Sep 3-Webinar
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AL/FL Joint Technical Training Conference (W/WW)
CANCELED
September 22-24, 2020
Panama City Beach, Florida
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Save the Date!
ARWA's 43rd Annual Technical Training Conference
(W/WW)
March 14-17, 2021
Mobile, Alabama

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Water University
Utility Management Certification

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Training Calendar

Water Loss Protection

The ARWA/NRWA ServLine Program protects your utility against losses from customers’ water leaks, and provides the opportunity for them to add service line repair replacement protection.
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ARWA

Alabama Rural Water Association is a non-profit organization representing water and wastewater systems serving rural communities and towns and commercial firms which support these systems.

We provide assistance to comply with State and Federal regulations, to help with management and operational problems, and to stimulate training initiatives.

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GET IN TOUCH

Alabama Rural Water Association
2576 Bell Road
Montgomery AL 36117 
Phone: (334) 396-5511
Fax: (334) 396-7090 
Email: arwa@alruralwater.com
Website: www.alruralwater.com