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ARWA offers updated Nexbillpay for our members

nexbillpay


Alabama Rural Water Association has partnered with nexbillpay to provide our members with payment processing and collection services at little or no cost.

Linked Accounts

* Lets customers see an overview of all of their accounts at once.

* Allows customers to pay with one transaction fee without having to go in the office to make a payment.

Card Storage

* Fewer calls from customers with problems paying online due to stored payment method.

* Quicker and easier transactions for customers which results in more on-time payments for the utility.

Text2Pay

* Allows the customer to know the account balance and make a payment without Internet access.

* Send to customers that are in debt collections to reduce cut-offs and increase collections of past due balances.

* Provides bill reminders that let customers know they have a balance, or a past due balance, and allows them to pay by text.

Auto Pay

* Utility employees don't have to run bank drafts in the office each month.

* Banking information is securely maintained on our servers with no risk of exposure of customers info to intruders.

* More timely payments from your customers with little effort on their part.

* Custom auto pay date that the utility can determine based on their billing dates.

* Reduce total monthly calls from customers to pay by phone or in-office.

Intelligent IVR

* Enables utility employees to focus on customers that are in the office.

* Helps utility employees to avoid handling sensitive customer information.

* Allows customers to store payment methods for quicker transactions than calling into the office.

* Customer phone number and account number recognition that reduces the amount of time the customer spends making the payment.

* Allows customers to get confirmation receipts via SMS for record keeping.

* Enables the customer to retrieve previous payment data along with the current balance on the account without calling the utility directly.

Best in Class Support

When our phone rings, we answer because we are a customer service focused organization. Our personal touch support team puts our clients first and when you need something, you become number one priority. On any given day, 99% of our support tickets are resolved because we are grateful that you put your trust in us. Our goal is to make your job simpler through unlimited phone support training, and availability. Our support staff is here to help you accomplish your goals and get the most out of our services.

More Information

To request more information about these services, visit the nexbillpay website at www.nexbillpay.com or contact us with questions at: ARWA@alruralwater.com.
  

 

The
2021 AL-FL Joint Technical Training Conference
is 'in-the-books'!

Thanks to all who participated! Images coming soon.

Mark your Calendar for the next

AL/FL Joint Technical Training Conference

Edgewater
		 Beach and Golf Resort

May 16-18, 2022
Panama City Beach, FL

- Info Coming Soon! -

Thanks for Coming!
ARWA's 43rd Annual Technical Training Conference
Mobile, Alabama
March 14-17, 2021

  

 

Open for Registration

  
Water Certification Classes
Wastewater I-II | June 21st
Water I-II | June 22nd
Learn More
  
See all open CEH classes
in our new training section at
training.alruralwater.com
  
ARWA's 43rd Annual Technical Training Conference (W/WW)
March 14-17, 2021
Mobile, Alabama

Complete!
See Event Pictures
  
Water University
Utility Management Certification

Learn More
  
Schedule your own
On-site CEH Training

Earn CEHs
  

Water Loss Protection

The ARWA/NRWA ServLine Program protects your utility against losses from customers’ water leaks, and provides the opportunity for them to add service line repair replacement protection.
Learn more.


Get Social

Check out ARWA TV!

You can already read our Facebook, Twitter, and Instagram news right here on our website.

Visit our News page or feed pages for Facebook, Twitter and Instagram.

Pay Online

Pay any ARWA invoice online.
Pay Online

nexbillpay
 
Learn about offering
online bill pay to your customers!


ARWA

Alabama Rural Water Association is a non-profit organization representing water and wastewater systems serving rural communities and towns and commercial firms which support these systems.

We provide assistance to comply with State and Federal regulations, to help with management and operational problems, and to stimulate training initiatives.

Learn more about us.

GET IN TOUCH

Alabama Rural Water Association
2576 Bell Road
Montgomery AL 36117 
Phone: (334) 396-5511
Fax: (334) 396-7090 
Email: arwa@alruralwater.com
Website: www.alruralwater.com