Jump to page content

 

View items by category

ARWA and QOT Apparel & Merchandise

Facility Security Signs

Manuals

  

Quality on Tap

To view examples of how the Quality on Tap logo can be used, please click on a thumbnail below to view a larger picture.

QOT on Tank

QOT on door

QOT logo

QOT on Shirt

QOT
QOT on building
QOt on Shirt
QOT on Hat
QOT on Truch
QOT
QOT on Sign

 
Open for Registration

  
Grade I/II Water Test Prep (W)
Starts Jan 4-Montgomery
Learn More
  
ArcGIS Basic Training for Water & Wastewater (W/WW)
Jan 18-Loachapoka
Learn More
  
WW Process Monitoring and Control (WW)
Jan 18-Livingston
Learn More
  
Grade I/II Water Test Prep (W)
Starts Jan 22-Monroeville
Learn More
  
Water University
Utility Management Certification
(W/WW)
Learn More
  
Schedule your own
On-site CEH Training

Earn CEHs
  
Plan for future training with our Training Calendar
  
Visit us on Facebook!
 

 

Quality on Tap

 

 

  

Custom Search

  

 

Pay Online
Pay any ARWA invoice online. 
Try
Quick Pay!

Go to
Account Login

  

Learn more about getting online bill pay!
  

 

This web site is structured in compliance with the
Web Accessibility Initiative
of the
World Wide Web Consortium.
  

Valid XHTML 1.0 Transitional

Valid CSS!

  

 

Practical Personnel Management for Small Systems

Cover of Book, Practical Personnel Management for Small Systems
Practical Personnel Management for Small Systems

Go to Order Page

Employees are the heart of small water and wastewater utilities. They answer phones, fix leaks, sooth customers, juggle priorities and keep records in addition to dozens of other daily tasks.

Small systems don't have the luxury of extra employees. The employees and members of the board/council have to pull together.

But sometimes that's hard. In the rush to provide water and wastewater that meets federal and state standards, supervisors and employees alike cannot forget the basics. Those basics include teamwork, legal requirements, the care and nature of employees, handling conflict and customer relations.

This handbook has three purposes. The first is to help supervisors, boards/city councils and employees review the basics. The second is to provide practical tips and examples concerning personnel problems and issues. The final purpose is to look beyond the rush of daily affairs to the future and your relationship with your customers. It's by partnering with customers that small systems will be able to make decisions today about serving your children and grandchildren tomorrow.

Many people assisted in developing and producing this second volume of the Water Board Bible series. Special thanks goes to the Texas Rural Water Association and Florida Rural Water Association which helped to underwrite this book.

Cheri Hunter, Personnel Solutions, Inc. of Wichita, KS, reviewed draft sections and made suggestions. Larry Brown, formerly with the Texas Rural Water Association, reviewed the book at every stage, improving its contents. Attorney Wm. C. O'Keefe, Seneca, KS provided invaluable comments. Rick Becker, Image Point, Kansas City, once again added a light touch with his cartoons and layout.

Final appreciation goes to author Ellen G. Miller, Ellen Miller Group, Lenexa, Kansas. Her dedication to the management needs of small water and wastewater systems brought this volume to reality.

Practical Personnel Management for Small Systems is dedicated to the hundreds of managers, supervisors, employees and board/city council members who do whatever it takes to get the job done. We hope this handbook makes your job easier.

 

Elmer Ronnebaum, General Manager
Kansas Rural Water Association

 

Go to Order Page

 

  

 

Copyright © 1999-2018. Alabama Rural Water Association. All rights reserved.

Web site design and maintenance by TEAM Support, Inc.